CITM- Certified IT Manager

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Certified IT manager course is designed to expose participants to all the key aspects of an IT Operations/ Infrastructure department in a mission critical environment, addressing the responsibilities of the modern IT Manager. It delivers the fundamental knowledge; hands-on skills and managerial aspects required and will touch on all important aspects of the job. Additionally the course will also provide practical tips on how to improve operations from a strategic, tactical and operational point of view.

After completion of the course the attendee will be able to:

  • Understand the IT organization and the role of the IT manager
  • Understand the criteria and requirements for high- availability data centres
  • Improve and monitor data centre operations
  • Select the required quality assurance and software development methods
  • Implement equipment life cycle management
  • Capable of selecting, evaluating and understanding cloud computing solutions
  • Manage or assist in IT projects
  • Support in building the disaster recovery plan
  • Review and implement the desired information security controls
  • Set-up a risk management process and perform the assessment
  • Select, evaluate and negotiate vendors based on professional RFI’s
  • Create, negotiate and monitor the IT budget
  • Select and manage staff in job interviews, set-up training programs, career plan development and job rotation programs
  • Understand and assist in auditing and reviews
  • Understand the need and capabilities for IT Governance

Target Audience

Participants who have any involvement in IT operations and have the need to understand the key components and aspects of running an efficient and effective IT organization. This would include such individuals as: Application and Systems Team Leaders, Senior System Engineers, Technical Storage Manager, Team Leader, Assistant Director, General Manager IT, Infrastructure Manager, Help Desk Manager and IT Marketing and/or Sales Consultants.


While there are no specific prerequisites, participants who have at least two years of actual working experience in IT with knowledge of systems, network and/or application management are best suited.


Delivery Structure

CITM® is an instructor-led course that uses a combination of presentation lectures and question and answer sessions, to discuss attendees’ specific needs and issues experienced in their own environment. Attendees are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.


Exam and Certification
Certification exams will be arranged at the end of the last day of the course. The exam is a one-hour, 40 questions, multiple choice and closed book exam. Results of the exam pass/fail will be communicated to the attendee within four weeks after the examination. Attendees who pass the exam will receive the official “Certified Information Technology Manager” Certificate. Certification is valid for a three years period after which the student needs to re-certify. For more information about certification please click here




To register for the course, please click here or send e-mail to

Please click here for the latest course schedule.







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